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The last mile of digitalization: Why smart locker systems are key to the future of modern working environments

By 2. October 2025No Comments5 min read
1

The human-space dilemma: the loss of the personal anchor

Flex desks, open work zones and clean desk policies are standard in modern offices. But without your own fixed space, uncertainty arises: where to put your jacket, helmet, laptop bag or private parcels? Personal items become logistical problems. The result: mental effort, disorganization, loss of control.

Smart Locker offer:

  • Temporary, secure storage for employees
  • Personal “home ports” despite flexible choice of workplace
  • Relief through automated parcel acceptance

Conclusion: The physical space must reflect the new freedom – with smart storage space that adapts to digital forms of use.

2

The process dilemma: when asynchrony fails due to physical barriers

Digital tools make it possible to work from anywhere at any time. However, physical objects (IT devices, documents, measuring devices, keys) require physical handovers – and these are often analog, manual and inefficient. The result: loss of time, frustration, media disruptions.

This can be resolved with smart lockers:

  • IT assets are handed over around the clock (Smart Locker as an IT vending machine in the office)
  • Company cell phones assigned and removed via app (NetLocker as IT machine has connection to the ticket system)
  • Contracts, ID cards, devices securely exchanged via compartments
    Onboarding & offboarding processes can be mapped systematically

Conclusion: If you think processes asynchronously, you also have to design the last mile intelligently.

3

The security dilemma: the overlooked compliance gap

In a working world without fixed attendance and without paper signatures, new solutions for traceability are needed. Who handed in, removed or lost what and when? Without systemic documentation, security gaps, data protection risks and compliance problems arise.

Smart Locker offer:

  • Seamless audit trails of all processes
  • Role-based authorizations (e.g. for sensitive devices)
  • GDPR-compliant tracking and audit-proof logs

Conclusion: Security is not created by locks, but by transparency and process clarity.

The solution: smart lockers as a bridge between digital and physical

The future of work needs infrastructure that thinks phygital. Smart locker systems such as NetLocker combine hardware (electronic lockers) with intelligent software that controls processes, roles, authorizations and proofs.

Examples from practice:

  • Integration into ERP and ticket systems
  • Automated notifications for fan events
  • Self-service portals for employees and guests
  • Disposition of internal logistics directly in the system

Important: The benefit is not in the cupboard. The benefit is in the process. Maximizing benefits in the modern workplace with the right Smart Locker software.

Final thought – Media disruption was yesterday

In a world in which work processes are digitalized, mobilized and made more flexible, the physical handover can no longer be the limiting factor. If you want to leverage the full potential of New Work, you also need to close this last analog gap.

NetLocker is not a cabinet controller. It is a platform for traceable, efficient and secure physical transfers. For a working world in which the analog space is just as smart as the digital one.

Frequently asked questions about Smart Office Lockers in facility management

What are Smart Office Lockers and how do they differ from traditional lockers?

Smart Office Lockers are networked locker systems that not only provide secure storage, but are also actively integrated into company processes. Unlike traditional lockers, they offer digital access control, traceability, integration with IT and FM systems and flexible use for various applications – from incoming mail to IT handover.

What specific benefits do smart lockers bring to facility management?

Smart Lockers relieve facility management of key management, tracking and internal handovers. They create transparency, save travel time, reduce manual handover processes and increase security for sensitive items. Especially in hybrid working models, they enable location-independent handovers and help to use space more efficiently.

How do parcel stations in the office contribute to efficiency in everyday working life?

A modern parcel station in the office, which is controlled via Smart Locker, significantly reduces the time and effort involved in receiving, sorting and delivering parcels. Employees are automatically notified as soon as their parcel arrives and can pick it up at any time – without having to go through reception or the in-house post office.

What is an IT vending machine and how is it used?

An IT vending machine is a system based on Smart Locker for the automated handover of IT equipment such as laptops, docking stations or accessories. Especially for IT support, rollouts or in the onboarding process, it enables a consistently documented, secure and flexible handover – regardless of service times or the presence of the IT department.

Marco

Author Marco

As managing director of Matoma GmbH and an experienced software entrepreneur (since 1997), Marco Gola has established himself as a leading force in the field of smart locker systems. He is the editor of a specialist book and an active blogger, where he writes about smart lockers, especially in office environments. Through his membership in the DVPT and IFMA Switzerland, he underlines his commitment to quality and innovation in the industry. Matoma GmbH is distinguished by the development of the leading software solution for intelligent locker systems NetLocker(r). Follow Marco Gola on LinkedIn for the latest insights and developments. https://www.linkedin.com/in/marco-gola/

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